Digital Knack recruits for a portfolio of growing companies nationwide. As a Certified B Corp., we are proud to partner with companies that commit to equitable hiring practices and equal opportunity standards.
Why Join?
Informed K12 is on a mission to help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts have hundreds of mission-critical processes that run on paper, making visibility and improvement near impossible. Informed K12 transforms paperwork from a daily stumbling block to a strategic tool. This makes it possible to hire the right teachers for the right classrooms faster, manage bus routes for students without permanent housing, ensure teachers get reimbursed and paid on time, and a lot more. In short, they are powering the future of school district operations by helping district administrators drive the systemic change needed to improve productivity, accountability, and equity.
Informed K12 founders came out of Stanford University’s Graduate School of Education. Informed K12 (formerly Chalk Schools) was one of the first companies funded by Stanford’s StartX accelerator and top education technology incubator Imagine K12, now part of Y Combinator. Learn more here: www.informedk12.com.
Your Mission:
At Informed K12, a critical part of what they offer is a high-touch, consultative approach to implementation. Leveraging expertise, technology, and change management abilities, they provide school districts with a clear path to success. The company is looking for a results-oriented Director of Customer Success to lead a team of customer success members in understanding InformedK12’s clients’ goals and in operating as trusted advisors. You will own the customer engagement, adoption, renewal, and growth for your team’s portfolio and will be responsible for driving the strategies for the portfolio.
As a member of the Customer Success leadership team, you will work closely with cross-functional teams to improve their processes and make key decisions as the company scales. Your advice and perseverance will help K-12 schools and districts achieve significant positive change and success faster than they ever thought possible.
You Can Expect To:
- Own and deliver strategy for a portfolio of accounts with the goal of fostering strategic, long-term relationships
- Optimize customer journey by developing and executing initiatives to improve retention, adoption, and continued growth
- Determine how to define, drive, and demonstrate the value (ROI) delivered
- Be the point of escalation with clients for your team and provide partnership on district strategy
- Drive net revenue and retention goals as well as other key performance metrics such as upsells, at-risk activities, pipeline management, and the overall health of the portfolio
- Recruit, mentor, and inspire a team of Customer Success professionals
- Collaborate and strategize with other leaders in the cross-functional teams such as Sales, Operations, and Product teams
Is This You?
- 10+ years of account management, implementation, or sales experience in software/SaaS or program management in education
- 4+ years of proven experience leading teams, driving expansion sales, driving software adoption and leveraging customer success best practices
- Experience building strong internal and external relationships and facilitating conversations at all levels, including with senior-level executives
- Flexibility and ability to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced startup environment
- Outstanding problem-solving and analytical skills, including a talent for analyzing data, developing hypotheses, and synthesizing recommendations
- Ability to develop tactical initiatives that improve team productivity and performance
- Self-starter with a passion for solving client problems and a strong attention to detail
Preferred Qualifications
- Early-stage startup experience or experience working in an entrepreneurial environment
- Experience working in K-12 schools or districts
Pay scale for this position: $150,000 – $200,000 Base (exploring Director to Vice President levels)
30% variable and company benefits also apply
