Digital Knack recruits for a portfolio of growing companies nationwide. As a Certified B Corp., we are proud to partner with companies that commit to equitable hiring practices and equal opportunity standards.
Why Join?
At Informed K12, they aim to help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts have hundreds of mission-critical processes that run on paper, making visibility and improvement near impossible. They transform paperwork from a daily stumbling block to a strategic tool. This makes it possible to hire the right teachers for the right classrooms faster, manage bus routes for students without permanent housing, ensure teachers get reimbursed and paid on time, and much more. In short, they are powering the future of school district operations by helping district administrators drive the systemic change needed to improve productivity, accountability, and equity.
Their founders came out of Stanford University’s Graduate School of Education. Informed K12 (formerly Chalk Schools) was one of the first companies funded by Stanford’s StartX accelerator and top education technology incubator Imagine K12, now part of Y Combinator. Learn more about them at www.informedk12.com.
Your Mission:
At Informed K12, a critical part of what they offer is a high-touch, consultative approach to implementation, where they leverage expertise to provide school districts with a clear path to success. They are looking for people who can change district behaviors through technology. This often means wrangling stakeholders and getting creative in getting wide and deep within multiple district departments and department leaders. You will partner with clients to take them on a transformation journey as they reimagine critical processes and build operational capacity for their organizations.
If large-scale change management and moving diverse groups of people with competing priorities toward common goals interests you, then you will find the work Informed K12 does rewarding and challenging. Your positive relationships with their district partners will help them lead large-scale organizational change.
You Can Expect To:
- Lead in designing robust, scalable architectures that meet specific business requirements, ensuring optimal outcomes and program success.
- Establish strong rapport with district stakeholders to assess their business needs, advising them with suitable platform recommendations.
- Foster and maintain strategic relationships at all levels within the school districts, from Superintendents and their Cabinets to Program Directors and Administrative Assistants, ensuring seamless cross-functional interaction.
- Maintain in-depth knowledge of Informed K12’s product, keeping abreast of the product roadmap to serve its client’s evolving needs better.
- Proactively manage accounts to identify potential risks, implement risk mitigation strategies, and resolve issues effectively for a successful project outcome.
- Act as the liaison between clients and the product teams, capturing and communicating their feedback and feature requests to enhance the overall user experience.
- Ability and willingness to travel 25% – 30% of the time.
Is This You?
- 4+ years of experience in customer success or project/program management at a software/SaaS company.
- Robust critical and strategic thinking skills and proven ability to effectively manage, analyze, and resolve complex client situations.
- Proven track record in building and nurturing strong internal and external relationships, including with senior-level executives across organizations.
- Demonstrated ability to anticipate client needs, actively seeking opportunities to deliver added value and exceeding expectations.
- Capability to thrive in fluid start-up environments, demonstrating comfort and effectiveness even in situations where processes and structures may not yet be well-defined.
- Location: This is a 100% remote position, but you must reside in one of the approved states (TX or CA) to complete client onsite visits.
Salary range for this position: $105,000- $142,000 (including variable)
This role has additional earning potential via company benefit offerings.
